Shipping policy

Dedakj Shop UNITED STATES SHIPPING POLICY

 

International Reach: We currently sell products in the United States. Now we don’t offer worldwide shipping.

Note: Please note that we consider business days as Monday-Friday. 

 

Shipping Charge and Time:

Total Delivery Time = Handling time + Transit time

Handling time: 1–2 business days (Monday to Friday)
  • Generally, orders are shipped within 1-2 business days of order confirmation/payment. (This means that the processing time is 1-2 business days after your payment. Weekends and fixed holidays are not included.)
  • The order placed after 18:00 (GTM-05:00) would be dealt in next day. 

Shipping Rate and Transit time:

For United States Orders:

Shipping Name Transit Time Shipping Fee
Standard 4 to 6 business days  Free

 

Note1: We deliver to Continental areas. Please note we may not be able to ship to certain remote/isolated areas of these regions. If this is the case, we will contact you for alternative solutions.
Note2: Shipping not available to
- P.O. Boxes
- APO Addresses
- Military District

 

Order Tracking:

  • You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
  • Tracking information may take 24 to 48 hours to update.
  • If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

If your order is delayed, please contact us via email office@dedakjshop.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Shipping Changes

  • NO CHARGE for changing the address BEFORE we provide you the tracking number.

 

Kindly Notes:

  1. All estimated/typical delivery times are derived from past data collected from past orders. They are approximate times for reference only.
  2. It can take a few days after order shipment before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.
  3. Shipping times will be affected during public holidays, as manufacturers and couriers will limit their operations at these times. Unfortunately, this is outside of our control. Normal service resumes immediately after each holiday.
  4. Shipping times can be affected by variable customs clearance times or public holidays. If you have not received your package based on the above estimates, please kindly contact us for help.

 

Customer Happiness: Our goal is to deliver smiles along with your order. If you ever have any questions or concerns, our customer support team is here to assist you.

 

CONTACT INFORMATION

Email: office@dedakjshop.com

Support: Monday - Sunday; 24 hours service