FAQ's

Welcome to the  Dedakj Shop FAQ page! Here, we've compiled answers to some of the most common questions to provide you with quick and helpful information. If you can't find the answer you're looking for, feel free to contact our customer support team at  office@dedakjshop.com.

1. How do I place an order?

Placing an order with us is simple! Just browse our website, add the desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping details and payment information to complete your purchase.

2. Can I modify or cancel my order after placing it?

  • We can modify or cancel the order for you if you contact us in time after your purchase.
  • If your payment finished and the parcel is not shipped out, you can modify or cancel your order, and we will help to modify or cancel and refund full of your money.
  • Once the order is shipped out, order can not be modified or cancelled. And you can return us the parcel after your receiving it, we could help to exchange or refund.

    • 3. What payment methods do you accept?

    We accept PayPal for secure and convenient transactions.

    4. How can I track my order?

    Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier's online tracking system.

    5. What is your return policy?

    Our return policy allows you to return items within 30 days of receiving your order. Please review our detailed return policy for instructions on how to initiate a return.

    6. Do you ship internationally?

    We currently only sell products in the United States. We do not offer World wide Shipping. Shipping costs and delivery times may vary depending on your location. Please review our shipping policy for more information.

    7. How do I contact customer support?

    For any inquiries or assistance, you can reach our customer support team at  office@dedakjshop.com. We aim to respond promptly to ensure your concerns are addressed.

    8. Are your products/services eco-friendly or sustainable?

    Dedakj Shop is committed to Environmental Responsibility or Sustainability. We do our level best to minimize waste in packaging and to source our products from responsible producers.

    9. How can I stay updated on your latest products and promotions?

    To stay informed about our latest products, promotions, and news, and subscribe to our newsletter. You can find subscription options on our website.

    We hope these answers have been helpful. If you have additional questions, don't hesitate to contact us. Thank you for choosing  Dedakj Shop !